Privacy Policy

Purpose of this Privacy Policy
We consider our site users and customers privacy to be very important. We are committed to meeting our legal obligations relating to the collection and processing of any data and all personal data submitted by you to us will be processed in accordance with the Data Protection Act 1998. Links to third party websites provided on this site are not covered by this Privacy Policy, therefore it would be our advice to check the privacy policy of each site that you visit.

Collection of Personal Data and sensitive personal data.
We may collect personal data from you via our website, when you sign up for an account via our website, when you sign up to our newsletter, when you contact us via email, telephone or post, when you download any software, when you obtain a quote or make an enquiry, when you submit any work to us or our partner companies for printing, binding and any other services we offer.

Your personal data will not be passed on to any third party companies or individuals unless required by law or with your consent other than the ones that are associated with this site.

Sensitive personal data relates to personal information that holds no benefit to us when relating to one of our services. This includes things such as medical records etc data of this sort will never be collected by us.

You agree that any transfers of ownership within our orgnanisation allows us to disclose and transfer your personal data to such a third party, provided that the third party agrees with this privacy policy.

Security
Except when making payments for photobooks and other services via our website, we do not use a secure transmission method to receive your personal data when uploading or when communicating with us via e-mail, unless otherwise indicated. therefore may we draw your attention to the fact that any information carried over the Internet is not secure and information can be intercepted, lost and read by other people.

Any personal data, files/images/text/published content that is collected by us is stored safely, no access to any of our storage devices are permitted to anyone other than employees and its partner companies.

Photobooks Payments
All transaction information passed between Photobooks and Sage Pay's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent from our servers to Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the us Government. the encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. the data sage Pay hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay's systems are scanned quarterly by Trustwave which are an independent Qualified security Assessor (QsA) and an Approved scanning vendor (Asv) for the payment card brands. Sage Pay is also audited annually under the Payment Card Industry Data security standards (PCI Dss) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI security standards Council (ssC) that defines card industry global regulation.

Returns policy
We are sure that you will be happy with the manufacture and workmanship of any product supplied to you. On the off chance your book arrives damaged or with a manufacturing defect, contact us via support@photobookhelp.co.uk within 14 days of receipt, supplying us with any relevant details of your order. If we are at fault we will then correct the errors and send the book back to you or replace it. Please understand that we do not provide refunds or cancel orders, except for any cases settled outside of this agreement.

Please note that each book you order from us is individually made and as you will understand are one off's unless more than one copy is ordered. Every book is bound and printed on site to a very high standard but we cannot guarantee that each and every copy is identical, minor differences may occur in printing and binding in terms of print colour fidelity and binding type. Whilst we work very hard to keep our products as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect and does not qualify for a reprint.

Your book is designed by you and we does not proof, edit, or change your content in any way. this means it's your responsibility to review your book before you publish, and fix: Typos, grammar, unfinished text, or other text errors Low-resolution images that may appear blurry in print Design issues, including book format, organization, style, color, and page layout.
Any other creative choices you made in the photobook builder you want to revisit.

Whilst our Photobook software works to minimise these errors via pre-order flight checks and warning symbols we cannot accept any responsibility for poor print quality which is down to the files you supply.
Copyright © 2009 Photobooks All rights reserved. Privacy Policy Terms and Conditions